Josh Hamme: IT Expertise & Innovation

Joshua P. Hamme

York, PA, United States

223-234-7173 | jphamme@gmail.com | www.linkedin.com/in/joshua-h-05873913b

 

 

CORE COMPETENCIES
• PACS Outage Response & Recovery              • Modality Integration
• Merge PACS & Change Healthcare PACS       • Incident Documentation & Knowledge Management
• DICOM Standards & Troubleshooting           • Vendor & Clinical Team Coordination
• Radiology & Cardiology Imaging Workflows • On-Call Emergency Support

 

EXPERIENCE

 

Teleradiology Administrator                                                                Nov 2021 – present

• Managing technical operations for over 130 remote radiologists, demonstrating team leadership and coordination skills for software upgrade projects.
• Providing expertise to local and regional IT staff on hospital workflows, hardware considerations, and custom software installations.
• Supporting Merative Merge PACS. Philips Carestream PACS, PS360 and Epic in distributed IT environments, including teleradiology services for multiple Maryland hospitals and healthcare providers.
• Building and deploying radiologist workstations using custom scripts and virtual machines to run PACS and voice recognition applications concurrently, reducing hardware costs by 50%.
• Led a rapid response internally for a network failure that caused a multi-site PACS outage. Coordinated with radiologists and IT teams to apply an update script to remote workstations and redirect users to a temporary reporting solution, by passing the normal VPN routing to minimize downtime to less than 2 hours for critical imaging access

 

Project Systems Support Specialist (Contract)                                      Apr 2020 – Nov 2021

• Provided professional technical support to healthcare system customers for Bayer’s radiology dose-tracking software, showcasing advanced technical skills.
• Performed and assisted with remote Linux OS upgrades and server migrations.
• Verified server resources and guided customers through OVF/OVA imports for virtualization in VSphere.
• Reduced Linux OS server upgrade errors by 20% through custom documentation, demonstrating quality assurance abilities.
• Provided Level 1 & 2 technical support for server and radiology application issues.

 

PACS/CPACS Administrator                                                                 Apr 2015 – July 2022

• Supported daily operations and troubleshooting for systems including Radiology Merge PACS, Merge Enterprise Archive, Synapse Cardiology PACS, Merge Ortho PACS, Observer Prenatal Obstetrics Structured Reporting software, PowerScribe360 Dictation System, and Epiphany Cardioserver EKG storage and interpretation software.
• Managed second and third level incident and problem management for end users on moderate to complex issues regarding computer operations, networks, and enterprise systems, downtime resolution, and resolving system outages.
• Conducted software support, installation, administration, setup, HL7 error correction, and ensured system uptime.
• Example: Assisted in restoring PACS access after a server crash by utilizing backup systems and guiding technologists to manually QA exams and update RIS status during the outage.
• Performed database queries and updates to correct studies, update procedures, manage modality worklists, and sync electronic images with the Electronic Health Record (EHR) Epic Hyperspace.
• Trained radiologists, physicians, technologists, and medical staff on systems including PACS, CPACS, RIS, and PowerScribe360.
• Assisted with system upgrades, modality integrations, and disaster recovery planning.
• Wrote the Radiology Department’s downtime policy for dealing with outages to PACS, PS360, Epic, and combinations of those; policy used by the Epic team to write their own downtime.
• Spearheaded recovery efforts following a VCenter update that caused Merge PACS to malfunction due to unavailable storage. Worked closely with Merge and Management Information Systems staff to add temporary nearline storage to allow inbound exams to process again and restore system functionality.

 

Application Support Analyst                                                                May 2011 – Apr 2015

• Ensured day-to-day operational integrity of multiple enterprise image viewing systems and patient database systems, supporting Baltimore and DC outpatient locations.
• Troubleshot and resolved hardware and software issues and PACS outages escalated from Level I and II helpdesk.
• Provided remote and on-site technical service, training, and support to radiologists, technologists, and IT staff on PACS, PowerScribe360, and hardware (printers, monitors, PCs).
• Conducted diagnostic image and exam quality control through DICOM and HL7 edits.
• 24/7 Emergency On-call availability for radiologist PACS support

 

 

EDUCATION

 

• Thomas Edison State University: Bachelor of Science, Technical Studies
• Harrisburg Area Community College: Associate of Arts, Life Sciences

 

CERTIFICATIONS

 

• American Board of Imaging Informatics – Certified Imaging Informatics Pro (CIIP)
• Mirth Connect Fundamentals Certified Professional - NextGen Healthcare HL7 Engine
• CompTIA certifications: Security X, CySA+, Security+, Network+, A+

 

TECHNICAL SKILLS

 

• PACS -Merative Merge, Change/McKesson, Fuji Synapse, GE Centricity, eRAD
• CPACS – Fuji Synapse, Epiphany Cardioserver
• DICOM, HL7, IHE Integration Profiles
• RIS/EMR – eRAD, Epic, Meditech
• Voice Recognition – Nuance PowerScribe360, MModal Fluency Direct
• Windows Server, SQL, VMware, Storage Solutions

• Scripting (PowerShell, Batch) for automation